Chapter 4
Trips
A trip is the job itself: a truck and a driver carrying your cargo. Your transport provider creates a trip when they book an accepted request, or directly for work you arranged with them another way, such as by phone. All of your company’s trips are under My Trips.
4.1 Your trips list#
My Trips lists your trips, newest first, with the trip number (such as TRP-2026-0001), the route, the truck’s number plate, the driver and the status. Click “View” to open a trip.
4.2 Trip stages#
| Status | What it means |
|---|---|
| Assigned | A truck and a driver have been booked for your cargo |
| Loading | The truck is being loaded |
| En Route | The truck has left and is on its way to the destination |
| Delivered | The cargo has arrived at the destination |
| Returning | The truck is on its way back after delivering |
| Completed | The trip is finished |
| Cancelled | The trip was called off. The trip page shows the reason. |
After Delivered, a trip goes either straight to Completed, or to Returning and then Completed.
4.3 The trip page#
The trip page shows:
- Truck: the number plate of the truck carrying your cargo
- Driver: the driver’s name and phone number, for example to arrange access at the delivery point
- Route and Cargo, with the weight
- Pickup: the pickup time your transport provider planned, if they set one
- Departure, Arrival and Completed: the times the trip reached each of those stages
- Cancellation Reason, if the trip was cancelled
- Timeline: each change of stage, with the date and time and any comment from your transport provider