Chapter 5
Invoices and Payments
Your invoices appear under My Invoices as soon as your transport provider issues them. Invoices they are still preparing don’t appear until then.
5.1 Your invoices list#
My Invoices lists your invoices, newest first, with the invoice number (such as INV-2026-0001), the invoice date, the due date, the status, the total and the amount still outstanding.
| Status | What it means |
|---|---|
| Issued | Sent to you. No payment has been recorded yet. |
| Partially Paid | Part of the total has been paid |
| Paid | Paid in full |
| Cancelled | Withdrawn by your transport provider. You don’t need to pay it. |
5.2 The invoice page#
Click “View” on an invoice to see:
- Outstanding Balance: what is still owed on the invoice
- Invoice Date and Due Date (the date payment is expected), and any Notes from your transport provider
- Line Items: each charge, with its quantity, unit price and total, followed by the Subtotal, the Tax and the Total
- Payment History: each payment recorded against the invoice, with its reference (such as PAY-2026-0001), method (Cash, Bank Transfer, Mobile Money, Cheque or Other), date and amount
5.3 Downloading an invoice#
Click “Download PDF” on the invoice page. The PDF shows the same charges and totals, with your transport provider’s company details, for your records or your accounts department.
5.4 Paying an invoice#
You can’t pay in the portal. Pay the way you have agreed with your transport provider, for example by bank transfer or mobile money; the invoice PDF may show their payment details. When they record your payment, it appears in the Payment History, and the Outstanding Balance and status change to match.